Support
Something not working, an idea, or a plant Potpal didn't recognise? Write to us — a person answers.
Write to hello@potpal.appDeleting your account
In the app: You → Delete account. It deletes the account shared with Foodoo and Fluffbook, with all plants, photos and history. Or write to us from the account's e-mail and we'll do it within 7 days.
Common questions
Which plants does Potpal know?
Thousands of house and garden plants. It shows how sure it is and asks you to confirm; if it can't tell, you type the name and it learns the care norms for it.
How does it know when to water?
It starts from the species' norm and adjusts for light, window side, pot size, drainage, the season and the heating period where you live. Every "soil's still wet" or late watering teaches it your home's real rhythm.
Will it spam me?
No. At most two notifications a day, grouped, never during your quiet hours. Most days you'll get one — or none.
How does the photo diagnosis work?
Send a photo of the leaves or the whole plant. Potpal names the likely problem with its confidence, adds a short plan of tasks and asks for a control photo a few days later, comparing it with the last checkup.
Can I use it without an account?
You sign in with Apple, Google or e-mail — the same account as Foodoo and Fluffbook — so your plants, history and photos are safe if you change phones.
How do I cancel the subscription?
In your App Store or Google Play subscriptions. We remind you two days before a free trial ends.